Stewart Memorial Hospital and Clinics Receives NRC Health® Excellence in Patient Experience Award
Stewart Memorial Hospital and Clinics is proud to announce that it has been recognized with the NRC Health® Excellence in Patient Experience Award in the Critical Access Hospital category.
This distinguished honor celebrates healthcare organizations that go above and beyond in providing exceptional care experiences to their patients and communities. Stewart Memorial was one of only three facilities nationwide designated as Critical Access Hospitals recognized for outstanding patient experience across the continuum of care.
Award recipients were selected based on their combined Real-time Net Promoter Score (NPS) and HCAHPS scores for the “Would Recommend Facility” question during the time period of April 1, 2024 to March 31, 2025, out of 190 eligible facilities.
“This award is a reflection of our team’s unwavering commitment to compassionate care and human connection,” said Linn Block, CEO of Stewart Memorial Hospital and Clinics. “Every member of our staff plays a vital role in ensuring patients and their families feel heard, respected, and cared for every time they walk through our doors.”
Helen Hrdy, Chief Operating Officer at NRC Health, said, “This year’s Excellence in Patient Experience Award winners have demonstrated an unwavering commitment to listening to patients and their families, and improving care in ways that reflect NRC Health’s mission of Human Understanding. This achievement highlights the dedication of their entire teams, and we’re proud to celebrate their successes.”
“We are honored to be recognized for excellence in patient experience,” added Block. “Our team remains dedicated to continuous improvement and to upholding the trust our patients place in us.”
To learn more about Stewart Memorial Hospital and Clinics and its commitment to exceptional patient care, visit www.stewartmemorial.org.
About Stewart Memorial Hospital and Clinics
Stewart Memorial Hospital and Clinics provides compassionate, high-quality healthcare services to the Lake City area and surrounding communities. With a patient-centered approach, the organization is committed to advancing rural healthcare through innovation, integrity, and personal connection.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know the patients, families, consumers, employees, and communities they serve on a human level. NRC Health has received the 2025 Best in KLAS Award for Healthcare Experience Management, further validating its dedication to creating the most human healthcare experiences.