Lisa Wiederin Earns Exceptional Experience Award


Lisa Wiederin, who works in our Business Office, recently received the SMCH Exceptional Experience Award for going above and beyond to make her patient's experience with insurance and billing a positive one. Linda Rath, who submitted the nomination, had this to say:

"I received a call today from a patient who had been working with Lisa in great length on an insurance issue the patient was having. Lisa was able to help her after many hours on the phone between the patient and the insurance company. The patient called back asking for Lisa's supervisor. She went on and on about how kind and professional Lisa was regarding the issue. She said Lisa never got frustrated with her and said she appreciated that as she struggles with understanding how all of it works. She wanted to let me know because she assumed we don't get very many compliments in the billing area. This is one of many times Lisa goes above and beyond for our patients. She is always kind and has a smile in her voice."